• If it’s your first appointment, complete the Client Information Form

• Review all policies regarding COVID-19

• Plan for the appropriate time length of the appointment (as listed in your Confirmation email)

• Avoid any caffeine as this can cause jittery eyes and restlessness during the appointment, making it difficult to provide the service effectively. Jittery eyes during a lash service may affect the application, ultimately affecting the retention.

• Arrive on time, with no make-up on*

• Contact lenses should be removed for lash appointments. Please bring your contact lenses case with you, if applicable.

• For lash extension fills, a minimum 40% of lashes must remain in order to obtain the fill price. Any less will result in a full set price

• Note that fills will not be done on work done outside of KALOLOGY. Instead, a removal and full set will be done & charged accordingly. All KALOLOGY Artists are all more than willing to fill each others’ work.

*Arriving with makeup on may affect the retention of the lash extensions or the results of the lash lift

• Arrive on time, with no make-up on*

• For the 3 weeks prior to the appointment

  • Avoid trimming the brows

  • Stop using products containing the following:

    • AHA (Alpha Hydroxy Acid)

    • Glycolic products

    • RetinA, Renova, Accutane or any skin-thinning products

• Please change your appointment if you are experiencing any of the following in the brow area:

  • Sunburn

  • Ultra-sensitive skin

  • Wounds or active acne

*Arriving with makeup on may affect the results of the brow lamination

• Hair in the treatment area should be about 2 weeks since last shave or 4 weeks since the last sugaring/wax appointment

• Arrive with treatment area cleansed & exfoliated

• Avoid wearing products on the treatment area

  • No deodorant

  • No lotion

  • No oils